| FASTSMS provide premium UK Routed SMS
credits and MMS / Reverse billing platforms and Short Code
Services to users across the board from small business / home
users through to large corporations and local government.
All of our messages are sent directly through
the TELEHOUSE gateway in Docklands, London and are backed
by an SLA guarantee delivery level of 99%. The average delivery
time per message is under 20 seconds, depending on receiving
network, making the system perfect for time critical applications.
Since its inception, reliability and service
have always been two of our key aims. Because FASTSMS sends
its text messages via UK GSM gateways rather than being sent
via third world gateways like most other systems it is reliable
and predictable and we are able to offer guarantees of performance.
We also include comprehensive delivery reports so you can
see what happened to every single message you send - right
up to the handset.
The key elements of our SLA are:
- Minimum uptime of web based FASTSMS control panel : 99.5%
- Minimum uptime of FASTSMS gateway : 99%
- Minimum throughput of system : 25 messages per second
- Average message sent time : 20 seconds
- Minimum success in message delivery : 99%
This excludes failures due to circumstances beyond our control.
Possible causes of failure include:
- Incorrect number format (must be country code followed
by number without leading zero or any spaces) - e.g. +4477890123456
NOT 07789 123456
- Receiving network overloaded or broken down
- Receiving phone switched off
- Receiving phone's inbox full
- Non existent number
NB: we will wherever possible investigate
any failures. Please contact us on 01386 791880 or email support@fastsms.co.uk
if you experience any problems. |
