More People Prefer SMS Loyalty Programmes
Loyalty and rewards programs can help your business retain your best customers. But they only work if customers see your messages and can check their reward status. A new survey shows most people prefer companies use to SMS for loyalty programs. Find out why in this blog.
Why using SMS for customer service is a good thing
Customer service is arguably one of the most important parts of any organisation. Happy, loyal customers spend more and ultimately bring you more business through positive comments and referrals. But the environment is changing along →
Feefo recognises fastsms in Trusted Merchant accreditation
A little over a year ago we signed up with Feefo to gather independent feedback on our products and services. Our goal has always been to provide the best services at the best possible prices, →
3 Questions You Need to Ask Before Choosing an SMS Provider
How is a consumer or business to know if the SMS provider they found is good or if they’ll take your money and run? There are lots of things you need to research before choosing a provider, but the following three questions are important ones to help weed out the unreliable ones.
Why People and Companies Prefer SMS Messaging for Customer Support
People like SMS messaging. They really do. In a variety of surveys and studies, consumers continue to say they like it when companies use SMS to communicate with them. Let’s look at some of the data that proves it to be true, and also how to make sure your company is using it correctly for customer support communications.