SMS Messaging for Effective Customer Support and Communication

When the Internet Goes Down, SMS Messaging Can Save the Day

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At the end of February, Amazon’s S3 servers went down. And so did much of the Internet. What can we learn from the experience about communicating with customers during an online disaster? According to experts, having a plan that includes SMS messaging is key.

How SMS can Help Your Customer Satisfaction Ratings

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SMS is a very personal method of communication that is ideally suited to customer service. Where email can seem lazy and automated phone responses uncaring, the mobile inbox communicates directly with the user, for whom the phone is often their go-to device.

How SMS Can Enhance Your Customer’s E-commerce Experience

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When handled correctly, SMS can be a dream partner for e-commerce and has a well-deserved place in your customer service suite. Once you have the all-important opt-in for SMS marketing compliance, you can begin to use SMS as a way to differentiate your e-commerce offer to make your customers’ purchasing experience particularly pleasurable.

A Look Back: fastsms in 2016

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It’s been an exciting year here at fastsms. We’ve pulled the highlights together and asked Operations Director Sandy Burt to give us his thoughts on this year, and what he’s looking forward to in 2017.

What Do Honey G, Football Manager and SMS Messaging Have in Common?

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One of our newest team members is Jordan, who joined us earlier this year. We asked him to answer some questions so our customers could get to know him better. He manages a variety of sectors so take a few moments and find out how Jordan can help you with SMS messaging.