Are you plagued by invalid numbers or fraudulent mobile numbers for your taxi service? Or are you too afraid to use SMS for your services because you think it can be abused too easily? While there will always be someone trying to make trouble, the good news is that you can help stop people (competitors?) from falsely ordering a pick up. Our web-based SMS platform provides just the tools you’ll need.
Before I talk about the specifics, I wanted to point out that SMS and taxis go hand in hand these days (provided there’s a mobile in one of those hands). In fact, SMS taxi calling has been used for years all around the world. In the Far East travellers say it’s often the only way to hail a cab. Many western companies rely primarily on SMS messaging for their bookings too.
Now that we’ve established SMS is a good acceptable method for booking taxis, let’s take a look at how you can manage any issues that come up with mobile numbers.
If you’ve used, or read about, SMS messaging you’ll know it’s all about your lists and the data that goes with them. There are two main list types in our service: distribution list and blacklist (there are others too but these are the relevant ones for this blog). A distribution list is any list of numbers that you send messages to. The blacklist is exactly what you think it is: a list of numbers that you don’t want to send a text message to at all.
So as you take bookings via SMS, you log the mobile numbers people use. Then you decide what you want to do with that number. You can save it by adding it to a distribution list (for future marketing if they’ve opted in), add it to the blacklist so you never contact them again, or you can assign it a tag (or do combinations of these actions).