SMS Alerts! SMS Messaging for The IT Industry
The life of an IT administrator or manager is a constant battle with the equipment and software they manage. Something always fails, usually at the most inopportune moment. If the issue isn’t fixed in a reasonable time, there are usually consequences in one form or another.
So how can you use SMS alerts to make sure your IT team is always aware of issues and the need to fix them quickly?
Use SMS messaging to notify staff immediately when a problem occurs.
Here are a few examples of how you can use it to improve response times, reduce costs, and impacts of downtime:
- Hardware failures – When a storage device, network router, or server fails no one is happy. Even when you’re running management software that will immediately re-provision the downed resource, someone still needs to come in and fix the broken one. If the repair isn’t made quickly, the remaining systems could become stressed.
- Security breaches – If there’s one issue that needs to be addressed immediately it’s security. Whether it is a new vulnerability that needs to be patched or an active hacking attempt, your system can notify the appropriate person via SMS alerts.
- Client technical issues or changes – IT service providers work hard to keep their infrastructure up and running for their client bases. Since they are providing a service it’s important to be responsive to client requests and issues. SMS messaging can be a great way to contact support for immediate assistance, especially after hours.
- Power outages or disasters – A loss of power or disaster is probably one of the most stressful times for IT staff. Depending on the types of disaster recovery options in place, there could be a whirlwind of activity to get the systems back up in a new location. The faster the staff gets the message, the faster the recovery can be.
- Staff rostering – If you have a rota on “on call” engineers or technicians on standby to deal with problems you can use SMS to bring problems to their attention, even if they are not sat at their computer. you can also create groups of numbers so teams can be informed as well as individuals.
IT departments can easily set up message services for all these situations and any other that requires immediate notification. You have a person or call centre send the messages, or integrate directly into applications using an SMS API.
We have many customers using our SMS API for IT support and monitoring. To find out more, contact us via email, chat, phone or by using the contact form below. If you have an interesting use for SMS alerts please share it with us.
Related Articles
3 Reasons Why Enterprises Shouldn’t Build Their Own SMS Gateways
Enterprises are large companies. Sometimes that means they think they should be able to do everything themselves. But when it comes to SMS messaging, building an in-house gateway is more difficult than you might think. Read why finding a good SMS service provider is a better option.
6 Ways Gyms Are Using SMS Marketing
Marketing for gyms and leisure centres is unlike marketing within many other industries. It's not enough to simply gain a customer and expect to keep them indefinitely. It's important to make every attempt to keep that customer dedicated and interested in achieving their fitness goals to avoid lapsed memberships and cancellations. It's in every gym's best interest to have a loyal customer base that feels supported and encouraged to attend the gym regularly. Failure to do so can result in members who feel it is a waste of money to pay for a membership that they don't use often enough. That's where SMS marketing can make a big difference.
News Flash For Property Managers: See How SMS Messaging Saves You Money
Often people think SMS messaging costs a lot of money. Particularly when they plan on sending thousands of messages. So in this blog I want to walk through an example of how much money SMS messaging can actually save property managers and housing associations.
5 Ways to Use SMS to Save Money and Improve Your Retail Business
Every good retail business owner knows that the key to success is keeping his or her customers happy. Your level of customer service should be all encompassing to succeed and should consist of more than just being polite to the customer at the till.
SMS Mаrkеtіng for Wеb Dеѕіgn and Digital Marketing Agеnсіеѕ
A is for API Integration [Infographic]
Universities and Summer Schools Use SMS to Keep Students Focused
It used to be you could skip a lecture or sleep late at university. But using the excuse you forgot about a session is about to become less believable than it already was. And it's all down to the ways educational institutions are using new technology to engage with students, mainly SMS.
Pagers vs. SMS Messaging for Emergency Services
For decades, all kinds of emergency personnel relied on pagers to communicate with each other and their organisations. The system was created long before the days of mobile phones or even text messaging. But now things are changing, as we explain in this blog post.
Health clubs, New Year’s resolutions, and SMS – a trio for success
Can Travel Agents Use SMS Messaging to Stay in Business?
“European travel agents don’t like it”. That’s a statement made by one of the gentleman at my table during the mCommerce Summit earlier this month. He is from Cruise America, a successful RV (camper) vacation rental company based in Arizona, but with 123 locations around the US. We were talking about his company and their online and mobile reservation options.